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Business expansion for AET Flexible Space’s service and maintenance division

Manufacturer and supplier of specialist underfloor air conditioning systems AET Flexible Space has supplied air conditioning systems to over 100 buildings in the UK.

AET Flexible Space's service and maintenance division in action

In the six months from June to December 2014, it has successfully increased annual service and maintenance contracts by 60%. Centrica (British Gas) in Aberdeen, the NHS Education Centre at York Road, 20 Cannon Street, 175 Oxford Street, 76-88 Wardour Street in London and Kestrel Court-serviced offices in Portishead and Gloucester are some of the newly signed sites for its maintenance division.

The AET Flexible Space underfloor air conditioning systems use the plenum as the ventilation duct, eliminating the need for ceiling-based ductwork and making it easy and economical to adapt to changes in the workplace. The conditioned air is introduced into the space via floor-recessed fan terminal units called fantiles, which are easily relocated with the 600mm x 600mm raised floor tiles. They also feature integrated controllers that allow users to personally adjust temperature and fan speed settings.

It is well known that regular service and maintenance of air conditioning systems can bring huge benefits and savings for building owners and operators. HVAC systems in commercial buildings are typically responsible for more than 40% of total energy use. Systems not operating effectively can lead to interruptions in services and potential system failures that may affect not only occupant comfort, but also technology and telecommunications equipment that may require specific environmental conditions. Facilities managers often struggle to find the resources to schedule planned and preventative maintenance over unplanned reactive maintenance works, and this has been more evident throughout the recession as operating budgets have been squeezed. 

AET have serviced selected underfloor installations for many years, but after recognising that many of their sites were over or approaching their 15-year operating lifespan it decided to focus on the promotion of planned service and maintenance activities. As older installations may also require equipment reconfiguration and upgrades because of changes in use and occupant density, AET Flexible Space got in touch with the management of those buildings that had a Flexible Space installations to offer services such as full system surveys, health checks, reconfiguration, re-commissioning and controls and communications upgrades.  AET is a specialist in underfloor systems and its maintenance division is able to help clients save operational time and money.

After just a few months it was evident that this route to business development was successful. In November 2014 AET recruited another full-time engineer to the team, enabling the division to satisfy these new contracts and further promote services to more potential clients.  See the new Service and Maintenance pages at for more information and details of the services that AET can provide.

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