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NIBE launches consumer satisfaction drive

NIBE Energy Systems has launched a campaign to ensure consumer satisfaction for its exhaust air heat pump users.

Having recognised that the technology may be unfamiliar to some UK consumers NIBE is producing a DVD as an easy to follow guide to system use.

In addition it also offering a free-of-charge engineer visit to any exhaust air heat pump owner. This visit will include filter replacement, a service and user training.

Exhaust air heat pumps are a well-established technology in Europe but still relatively new to the UK. “They are rapidly growing in popularity though, as people appreciate the results they deliver and the environmental benefits of the system.

However, users who are perhaps used to switching a gas boiler on and off, will find they work in a different way, so we are committed to doing the utmost to help our consumers get the best possible experience from their NIBE system,” said NIBE UK managing director Phil Hurley.

“We know that some exhaust air heat pump users have never had the system and its operation explained to them and we appreciate that some of our older manuals weren’t as user friendly as they could have been.”

“So the consumer satisfaction campaign is a great way of helping people achieve the optimum heating and ventilation for their homes.”

NIBE will include the DVD it is producing with all new installations as well as delivering a copy to as many existing users as possible and placing it on its website and social media sites. “We are also making an offer of a free service visit to anyone who has an exhaust air heat pump.”

“Simply contact our customer care team, via our website, email or telephone, and they will arrange for an engineer to call. They will service the system, re-commission it and provide user training if necessary, all free of charge.”

For further information please contact: 

Jackie Lambon

NIBE Energy

Tel:      0845 095 1200