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Wolseley strengthens customer service through e-learning

Wolseley UK has re-launched its innovative Online Training Academy as part of a commitment to delivering customer service excellence and developing in-house talent.

The interactive academy features more than 190 product courses, which have been developed in partnership with Wolseley UK’s suppliers including Ideal Standard, Worcester Bosch, Honeywell and Polypipe and enables staff to improve their product knowledge.

In addition to product knowledge training, there are also courses offering detailed training in a variety of other areas such as business support and health and safety training, helping Wolseley UK staff to deliver a superior customer service.

Around 1,000 product training courses are now being completed by Wolseley UK staff every month. Ranging from short 15-minute ‘learning bursts’ to more ‘intense’ hour-long sessions, the courses include interactive modules, videos, animation and text.

A further 1,000 courses are completed by staff in other development areas including health and safety, compliance training and personal development skills.

Wolseley UK head of employee engagement Nick Scott commented: “We have worked closely with customers to help them develop a huge variety of training courses, which are of great benefit to our employees and help enhance our customer service.

“The courses are helping to improve our workforce’s understanding and expertise through a huge variety of on-demand resources.”

Readers' comments (1)

  • Online training program helps employes not only to excel their performance but also to get sustain with the organization for a longer period of time and to switch their job responsibility as well. The organizations are using online training software and using technology as tool to impart product knowledge and emphasizing on learning personal development skills for the employes.

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