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Which? magazine publishes survey on domestic boilers

The September issue of Which? magazine carries a survey on its members’ thoughts on 13 different makes of domestic boiler.

It was conducted between May and June this year and used its online facility to receive the opinion of 10,778 participants.

The survey included both combi and gas boilers and these were tested on a number of criteria.

It was not well received by Ideal Heating, however, with marketing director James Parkinson saying: “Consumer watchdog reports are really valuable to the public and the industry alike, but on this occasion we’re disappointed that Which? doesn’t seem to have been working with up-to-date information.

“Although published under the headline Test Lab Boilers, the evidence collected to classify our offering as ‘poor reliability’ was
largely anecdotal, and based on interviews with householders whose appliances had been installed for some time.

“None of our latest products from our innovative Logic family, were tested - the six tests of Ideal boilers that were mentioned in the article were actually carried out in previous years.”

British Gas received several negative comments, especially on installation and servicing. As the largest provider of boiler servicing contracts, it was used as a benchmark to compare with others, including Worcester, Scottish & Southern, Vaillant, Domestic & General, Heateam and Eon.

Worcester received the best score of 70 per cent and recorded the lowest price of £148, while Eon came last with 43 per cent.

The survey found that 70 per cent of those using an independent installer were “very satisfied”, compared with a total of 53 per cent of British Gas customers.

Which? employed 13 undercover researchers and compared British Gas and independent installers to quote for the installation of a boiler.


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