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Resistance revealed to smart meter roll out

A survey conducted by Which? has revealed reluctance on behalf of homeowners to engage with energy companies.

The survey showed that out of 1,290 people contacted, 93 per cent said they would not let an energy salesperson into their home and 31 per cent would not even open the door.

Which? stated that customer concerns centre around the potential for utility companies to use the smart meter rollout as “an excuse to send in stealth salespeople disguised as installers”.

Energy suppliers are required by the EnergySure Code to operate independently audited selling practices, but there is evidence that the code has been breached, says Which?.

It reported that Ofgem has fined npower for mis-selling, and is currently conducting investigations into four other main suppliers.

Scottish and Southern Energy has suspended its doorstep sales facility after being found guilty by Trading Standards of unfair trading after using a ‘misleading’ sales script.

Which? is now asking energy companies to sign up to its responsible sales practice promise, receive positive response from Co-operative Energy, Ecotricity, First Utility, Good Energy, Ovo, Spark Energy and Utility Warehouse to date.

Energy companies have been tasked with fitting around 53 million smart meters by 2019 in an £11 billion programme by the government.