A 72-year-old great grandmother in Mansfield has spent Christmas without central heating after her local council failed to identify problems with a district heating system throughout 2010.
Rose Harrison, of Mansfield, told the BBC News website that she had experienced “luke warm” radiators and had been given two fan heaters.
Mansfield District Council was quoted as saying that the problem had proved difficult to identify, but anticipated that it would be fixed soon after Christmas.
“I really think it’s disgusting. I’ve contacted them and each time they come out to repair it, they stay for about an hour, then go away and that’s it, knowing that they haven’t fixed the problem,” Ms Harrison was quoted as saying.
The problem is apparently due to the fact that the communal system is not generating enough pressure and has affected Ms Harrison because she lives at the outer limits of her estate.
Ajman Ali, corporate director of housing at Mansfield District Council, told BBC News: “It’s not the fact that we’ve not done anything. We have, but we’ve not been able to determine exactly what the problem is.
“We do feel now we’ve got to the bottom of it and we have got a solution in place, and shortly after Christmas we’ll be able to make the fixes to make sure she does get the service she is paying for and deserves.”