The Financial Conduct Authority has renewed its facilities management contract with Norland Managed Services, following a competitive tender.
The new deal will see their relationship extended beyond 12 years and makes the FCA one of Norland’s longest-standing customers.
The contract involves the maintenance of all mechanical and electrical systems at the FCA’s two office buildings in London, Canary Wharf.
Norland business unit director Martin Batstone said: “Customers will always vote with their feet if they don’t get the service they expect.
“The competitive nature of our industry makes our re-appointment by the FCA even more exciting and we look forward to continuing our partnership for many more years to come.
“I’m also delighted that Norland is maintaining its overall customer retention rates well in excess of 90 per cent.”
Norland has worked as the FCA’s FM partner for over 12 years now and the close working relationship between the two has helped maintain high-quality, efficiently-run business facilities.
Norland was appointed in the role of ‘prime contractor’ when the FCA (in its former guide as the FSA) undertook an extensive building refit.
It has also carried out a series of extra works including the provision of a new uninterrupted power supply deployed for its energy saving credentials and ability to provide better resiliency.