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New scheme to protect heat consumers

Next year, heat consumers will be able to access independent adjudication, more easily compare their energy bills and havethe peace of mind provided by consistent, national standards.

With energy minister Amber Rudd’s backing, the Combined Heat and Power Association (CHPA) is putting an independent heat customer protection initiative in place for district heating to lower heating bills and reduce carbon emissions for millions of UK households and businesses. 

CHPA director Tim Rotheray said: “Heat networks are about putting local consumers first, and this scheme will help to strengthen this commitment.”

At the Heat 2014 conference, which took place on 5 November, Ms Rudd said the scheme was vital if households and businesses were to have access to low-carbon and affordable heat.

Speaking to more than 200 delegates at the UK’s only conference to focus on heating, Ms Rudd said: “We need to ensure a level of consumer protection consistent with that of electricity and gas customers.

“I recognise the considerable efforts of the CHPA in leading the development of an independent heat customer protection initiative. And I want to confirm the importance the government places on the success of this scheme, which is due to be launched early next year.”

She added: “Getting this right is vital to the growth of the heat network sector and vital for heat customers.”

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