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NAPIT awarded for customer satisfaction

NAPIT has achieved an award for the second year running after participating in a customer satisfaction review, courtesy of Investor in Customers (IIC).

The accolade was received after the building services sector membership scheme and training operator attained higher ratings than the previous year across all sixteen assessment categories.

Commenting on the achievement, NAPIT group chief executive Michael Andrews said: “Ensuring our members receive the very best service is at the forefront of everything that we do. While we achieved great results in our previous assessment, we were determined to use the feedback we received from our members to improve even more during 2015.

“Our goal is to see our registered installers and their businesses thrive. I strongly believe that they are best able to do so when they feel supported by an organisation such as ours, so to see such fantastic results is very encouraging.”

The IIC award is presented to businesses based on an independent assessment designed to establish the strength of a business’s relationship with its customers.

Registered installers, training customers and staff were all asked a wide range of questions regarding their perceptions of NAPIT to provide a detailed picture of their overall experience.

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