The microgeneration industry’s trade body has vowed to root out cowboy traders.
The Micropower Council vowed to act in response to an undercover investigation into the mis-selling of solar electricity systems.
Researchers for Which? found that some solar PV installer companies were flouting the main mechanisms of self-regulation, the MCS installer standard and the REAL Assurance Scheme Consumer Code.
The findings were welcomed by the Micropower Council, whose chief executive Dave Sowden said tens of thousands of complaint-free installations took place in the last 12 months and the vast majority of customers received excellent customer service.
“We have seen unprecedented growth in sales of solar PV in the past year, and a rapidly growing industry inevitably attracts a small number of cowboys,” he said.
“This sort of investigation is helpful as it helps us identify and clamp down on any problems, maintaining the excellent start we have experienced in the past year.”