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Interserve wins £700m NHS shared services deal

Interserve has signed a shared services deal worth up to £700 million with a group of Leicestershire NHS trusts.

Interserve will work with Leicestershire Partnership NHS Trust, University Hospitals of Leicester NHS Trust and the Leicester City, Leicestershire County and Rutland Primary Care Trust Cluster in the first joined-up deal of its kind in the NHS.

The contract follows a two-year procurement process and will provide investment to improve the buildings and facilities used to deliver NHS services to thousands of patients.

The first part of the seven-year contract is worth £300m and will see Interserve provide FM services – including catering, cleaning, maintenance and security services – in more than 550 NHS buildings in the county.

The second part of the deal is a new partnership “to make the best use of the NHS buildings and estate”. It will use Interserve’s supply chain provider Capita Symonds to support the NHS in delivering major modernisation projects.

That takes the maximum value of the contract to £700m over seven years.

Consultation with public sector staff will be completed in January, with proposals to transfer 2,000 people to Interserve at the start of the contract.

Interserve chief executive Adrian Ringrose said the combination of facilities and estates services “is the first of its kind in the UK, supporting the efforts of the NHS to shape services around the patient experience”.

He added: “As an experienced provider in delivering services in a clinical environment, this is a great opportunity for Interserve to work with the trusts to redefine their services and their hospitals.”

Leicester City, Leicestershire County and Rutland PCT Cluster finance director Sue Bishop, who chairs the programme board, said the deal offers the “best possible quality and value for money”.

A number of councils have already gone down the shared services route.

Interserve wins £6m Southwark council FM deal

Interserve has won a five-year contract worth around £6m to provide facilities management and support services at the Southwark Borough Council’s headquarters.

Interserve has been delivering cleaning services, including daily office cleans, washroom cleaning, window cleaning and pest control services to the council since 2004.

The firm said the latest deal enables the council to reduce costs at its Tooley Street HQ, improve service delivery and create a better workplace environment for its employees.

Southwark Borough Council head of facilities management Matthew Hunt said: “It was important to select a supplier we could work in partnership with to bring innovation and continuous improvement to service standards, which is why we selected Interserve, who we have successfully worked with over the past eight years.”

Interserve managing director – commercial Tony Sanders said: “The fact that we have not only retained but expanded the services we provide Southwark Borough Council is testament to the value we can drive through outsourcing for our clients.”

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