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Higher first-time fix rates achieved with mobile apps

A report has found that technicians achieve nearly five times higher first-time fix rates when their organisations invest in mobile tools and apps.

Empowering the Mobile Worker with Real-Time Insight and Data Integration concluded that the best-performing field service organisations are focused on using mobility solutions to empower their workers.

Produced by Trimble Field Service Management (FSM) and Aberdeen analyst Aly Pinder, the data revealed that mobility solutions provide field workers with the real-time intelligence needed to make decisions and resolve customer issues.

It found technicians were able to deliver better customer service when using using accurate and up-to-date information.

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