Mitsubishi Electric UK has issued a recall of 6,000 Ecodan air source heat pumps following the failure of a power receiver component.
The company stated that the failure on 9 July had caused “serious damage” to the unit.
Mitsubishi national marketing manager Richard Cooper told H&V News that the models were sourced from an overseas supplier, but units made in its Scottish factory are not included in the recall.
“As soon as we had confirmed what had happened to the individual component, we were able to ascertain where it had been supplied from,” said Mr Cooper.
“We were then able to put in place a detailed programme targeting all affected households without causing unnecessary alarm. We are very aware that any incident with a heat pump has the potential to undermine market confidence.
“Although only one of these components has failed, we have identified that there is a risk and we have therefore decided to err on the side of caution and implemented a recall.”
Mr Cooper said work was continuing with its factories in the UK and overseas to complete the task as quickly as possible.
“We are working with our installer partners to make sure they are fully involved in the way their customers are dealt with during the process,” said Mr Cooper.
The company says a similar failure could carry the risk of injury for anyone in close proximity.
Mitsubishi Electric is writing to all affected households instructing that heat pump units that contain this component should be turned off.
The recall affects all Ecodan models (W50, W85, W90, HW140) except the W85 models produced in Scotland.
A dedicated web page is being set up at www.mitsubishielectric.co.uk/response-team, in addition to a free helpline: 0800 783 1764.
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