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Heat Customer Protection Scheme proposals out for consultation

Proposals for the Independent Heat Customer Protection Scheme are now out for consultation and the initiative is expected to launch next year.

The scheme is designed to deliver clear pricing by establishing a common standard in the level of protection for heat customers.

It would also establish an independent, no-cost service for settling disputes.

The scheme was developed and proposed by an independent body made up of consumer groups and district heating industry representatives.

According to Combined Heat and Power Association, the scheme heralds an important transition for the district heating industry.

Its argues the proposals are a vital step in the government’s ambitions to expand the role for heat networks in the UK, potentially growing from 2 per cent to 14 to 20 per cent of household and business consumers by 2030.

CHPA director Dr Tim Rotheray said: “The CHPA is delighted to see these proposals for protecting district heating customers.

“It is vital that consumers, government and investors know that district heating will deliver a fair deal to users. These proposals aim to ensure this happens.

“A wide range of contributors have helped develop these ideas and we look forward to the further development of these proposals.”

CHPA and the Energy Institute have organised the UK’s only heat-specific conference, HEAT 2013.

H&V News is involved with the conference this year as a media partner.

The event will take place on 27 November at London’s Royal Society. Tickets for the conference can be booked at

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