CORGI Membership has issued a statement following claims by industry personnel that installer customers have been wrongly contacted by CORGI Homecare over its boiler warranty scheme.
Benchmark Certification, trading as CORGI Membership, acknowledged being aware that Homecare had contacted customers of installers who had declined to be part of the scheme. However, Benchmark stressed it is a separate business using the CORGI brand under licence and is not involved in the Homecare warranty.
Furthermore, the company stated it had “gone on record at meetings with CORGI Services that it believes the way the proposed warranty scheme is operated is not in the best interest of its members.” It added: “Since May 2010, Benchmark has been collecting work notification data, rather than CORGI Services, as part of the Competent Persons Scheme.
“Benchmark guarantees that any customer information collected is solely for the purpose of notifying local authorities and conducting technical visits to verify standards of work.
“This information will not be used for purposes other than that for which it is collected in accordance with the Data Protection Act.”
The Homecare warranty was launched in 2010, aimed at those unable or unwilling to do servicing work, or for those unable to offer a warranty.