Continuing story of HVAC Heroes

A member of the public has nominated Worcester Bosch engineer Matthew White for his considerable efforts during the recent freezing conditions.

Mrs Fiona Osmond, from Salisbury in Wiltshire, stated that Mr White was forced to walk “quite a distance” through thick snow to reach her property, when his van was unable to go any further.

In order to fix the fault, several more journeys to and from the van were required to bring parts and equipment, but the boiler was returned to its fully functioning status three hours later.

“He remained professional and cheerful through very difficult circumstances and did a great job,” said Mrs Osmond, who also praised the efforts of other Worcester team members.

Another example of heroism came from a situation in completely different weather conditions.

Baxi salesman Gary Wainright was hailed as a hero by family and friends when he protected them from an attacker wielding a three foot sword while on holiday in Tenerife.

Mr Wainright’s main artery in his arm was severed in the attack, which was also broken in four places, but he was saved by prompt action by family and friends.

He received 178 stitches and had the breaks in his arm pinned after being rushed to hospital.

His manager, Graham Parkes, said: “We are all shocked and stunned by what has happened to Gary.

“He needs to have further surgery to repair the damage to his nerves, but he is in good spirits and looking forward to returning to work.

“I’m sure everyone in the industry will join me in wishing him a speedy recovery.”