Mitsubishi Electric UK has said that it will now be replacing all 6,000 units affected by its Ecodan air source heat pump recall programme with brand new stock.
The manufacturer also said that it has increased production sufficiently so that it can meet all sales orders across its entire product range from the beginning of September.
General manager of Mitsubishi’s domestic heating systems department, John Kellett said: “While we understand the problems a recall causes to both our customers and individual households we are pleased that our factories have been able to increase production to cover all affected units in just a few short weeks.”
“We have also been encouraged with the response from key customers and the majority of installers and are very appreciative of their support.”
Last month Mitsubishi initiated the recall of the Ecodan units because of a manufacturing fault with one unit’s power receiver component. The recall affects all Ecodan models (W50, W85, W90. HW140) except the W85 models manufactured in Scotland.
Mr Kellett added: “Although we are confident that this was a one-off, we can’t be absolutely certain and have withdrawn all units that contain this same component because we are not prepared to take any risk.”
A Mitsubishi spokesman told H&V News all of the returned units would be recycled. A dedicated webpage has been set up to help customers affected by the recall at www.mitsubishielectric.co.uk/response-team.
The fault occurred early in July, initiating an investigation by the company to identify the reason for failure.
Once this had been completed, the recall was put in place, with advice given to all end users that units should be switched off until action had been taken.
Join our industry-focused LinkedIn group