A swift response has earned Gary Donnolly of Swale Heating in Kent thanks from friends of pensioner James Taylor
Mr Taylor, a resident of Affinity Sutton housing group in Bromley, Kent had been in hospital being treated for a serious illness and returned home on December 2 to find he had no heating or hot water. A call to Swale Heating’s Sittingbourne call centre prompted quick action and the company sent engineer Gary Donnolly to assess Mr Taylor’s property.
On finding a gas leak and realising the frailness of Mr Taylor’s health, Gary brought senior colleagues into play to ensure the quickest response. Gary also left Mr Taylor with temporary heaters to make him as comfortable as possible.
Able to supply parts from its own warehouse, Mr Donnolly had Mr Taylor’s gas supply restored 24 hours later.
Following the call out, Mr Taylor’s neighbour Michael Quinn sent a note of thanks to the company. Mr Quinn said: “Swale swung into action and by this afternoon had remedied the leak and its source. It was a job very well done and assisted a vulnerable, elderly resident. On behalf of Mr Taylor, I would like to thank the Swale team and the engineer who attended.”
Matthew Edwards, Swale Heating’s sales director, said: “We react to every call as fast as we possibly can, but I would really like to commend Gary and the team around him for their response in this situation. Their efforts ensured we made a real difference very quickly.”