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Subscriptions FAQ

New print subscriptions

Why take out a print subscription to H&V News?

H&V News is the only publication to serve the entire heating and ventilation industry on a weekly basis. This means that the coverage provided is the most up to date and is invaluable to your business.

How much is a subscription?

A subscription to H&V News is free.

What's included in the subscription price?

A subscription to H&V News includes the monthly print magazine incorporating RAC, as well as unrestricted access to hvnplus.co.uk and racplus.com.

When will my first issue arrive?

Your order acknowledgement will confirm details of the first issue you will be sent. This is normally within 14 days of placing your order.

What do you do with my personal information?

We use the personal information you provide such as your name, address, email address and credit card details to process your subscription order. We may also ask you about your profile and interest areas, and whether you are interested in receiving details of other services provided by EMAP Publishing Limited (the publisher of H&V News) and/or those of third parties which may be of interest to you. For information about EMAP's privacy policy please click here.

How do I change my address?

You can notify us of your change of address by contacting our customer services team.

What if an issue doesn't arrive?

Simply contact our print subscription customer services and they will check we have your correct address details and arrange for a replacement copy to be sent to you.

What if my magazine arrives damaged?

Simply contact our print subscription customer services and they will arrange for a replacement copy to be sent to you.

What is my subscriber number?

Your subscriber number is a 10 digit number that is used to identify both you and your subscription. It can be found on any email or written correspondence that we have sent you or on the wrapper/label on your subscription copy. If you cannot find it, please contact print subscription customer services.

Can I cancel my subscription?

We hope you are happy with your subscription. However, if you are dissatisfied in any way, please contact help@subscribe.hvnplus.co.uk who will unsubscribe you.

How do I order a back issue?

For prices and availability, please contact our print subscription customer services.

How do I contact the print subscription customer services?

Email: help@subscribe.hvnplus.co.uk

Phone: call the subscription hotline on (+44) 01604 828 705. Lines are open Monday to Friday (8am – 9.30pm) and Saturday (8am to 4pm) GMT.

Post: Write to Heating & Ventilation News, Subscription Department, dsb.net Ltd, 3 Queensbridge, NORTHAMPTON, NN4 7BF

How do I add you to my safe senders list?

If you need help adding us to your safe senders list, ensuring our emails are delivered to you inbox every time, just select your email client from the list of popular clients below and follow the instructions.

• Outlook 2003/2007

• Hotmail

• Yahoo! Mail

• Gmail

• AOL

Outlook 2003/2007

1. In the Tools menu, click 'Options'.

2. On the Preferences tab, click 'Junk E-mail'.

3. On the Safe Senders tab, click 'Add'.

4. In the 'Add address', put in our email address.

5. Click 'OK'.

Hotmail

1. In the top-right hand corner, click 'Options', then 'More Options...'

2. Under 'Preventing Junk Mail', click 'Safe and 'Blocked Senders'

3. Click 'Safe Senders'

4. Insert our From address and click 'Add to list'

Yahoo! Mail

1. In the top-right hand corner, click 'Options', then 'More Options...'

2. In the left-hand menu, select 'Filters'

3. Click 'Add Filter'

4. Give the filter a name, then in the 'Sender' box, insert our From address

5. From the 'Move to folder' dropdown menu, select 'Inbox'

6. Click 'Save changes'

Gmail

1. Click Contacts along the left side of any Gmail page.

2. Click 'Add to 'My Contacts''.

3. Copy and paste our from address into the primary email address dialog box.

4. Hit 'Enter'.

AOL

1. Click the Mail menu and select Address Book.

2. Wait for the 'Address Book' window to pop up, then click the 'Add' button.

3. Wait for the 'Address Card for New Contact' window to load.

4. Paste our From address into the "Other E-Mail" field.

5. Make our From address the "Primary E-Mail" address by checking the associated check box.

6. Click the Save button.