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Service & Maintenance Initiative of the Year

Central Heating Services’ bespoke service management system allows web portal access to all of its social housing landlords’ individual service and maintenance contracts. Ensuring 100 per cent LGSR compliance provides safety for tenants and residents.

Significant investment has been provided to upgrade the functionality to provide live links into the database through a client field operative’s smartphone. This provides detailed information about any property or dwelling owned by the council or housing association.

CHS’s IT team co-ordinated with clients to write the software, manage and implement the initiative.

CHS has improved client and tenant satisfaction as a result of its strong contract performance, but also maximised contract revenues and profitability. The initiative has helped to develop its in-house service management system to fulfil the firm’s stakeholder expectations and exceed the targets set by them.

CHS’s social housing customer base has also expanded and new customers include Guildford Borough Council, Runnymede District Council and Spelthorne District Council.