Blue Flame (Cornwall)
Having divided its teams into departments and work types to improve delivery of customer services, Blue Flame (Cornwall) has matched job requirements with staff skills and technical competence, expanding its work capacity and output.
Regular, random external audit visits are conducted to ensure technical and compliance quality is achieved by field operatives, supported by internal customer audit visits.
The data from both processes is then analysed and improvements made where necessary, utilising the company’s in-house training suite to deliver focused instruction when required.
Blue Flame (Cornwall) holds monthly best practice workshops to raise its profile and showcase its expertise.
It works with suppliers to promote the benefits of fuel-switching incentives, as well as delivering workshop and seminar days to assist with alleviating fuel poverty.
The company is also promoting the use of green technology through its dedicated renewable department as well as using renewable energy at its head office, in addition to a number of initiatives to cut energy and fuel consumption.
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Domestic Heating Contractor of the Year is sponsored by Baxi