Tender: Social housing

Golden Lane Housing is seeking a service provider on a national basis to provide a comprehensive annual servicing and Landlord’s certification of gas fired appliances, responsive call-outs to breakdowns (including out of hours), provision and installation of replacement components for gas fired boilers and other appliances and heating installations, water hygiene monitoring and testing, to occupied and unoccupied supported residential properties, colleges, supported residential care homes, garages, communal facilities, offices and other commercial property and areas/open spaces for which it has landlord responsibility.

The contract will be based on the NHF Form of Contract 2011 and utilising the NHF schedule of rates: gas servicing and heating ver 6.1 pre-priced schedule of rates and will be let on an “all-inclusive” basis. The service provider will be required to provide a customer focused service and show commitment to providing effective services that provide value for money to Golden Lane Housing and its residents and must be responsive to achieve collaborative working practises, innovation and continuous. Improvement.

The successful service provider will be required to operate a 100 per cent servicing and repairs by appointment system including for Saturdays and show a commitment to at least maintaining but also improving golden Lane Housing’s excellent performance in relation to customer satisfaction, best value and other local performance indicators.

Golden Lane Housing will require the service provider to provide dedicated staff to deal with day-to-day operations of the contract and employ predominantly local and preferably directly employed labour to carry out the work

Contact: Golden Lane Housing Ltd for itself and on behalf of Mencap (a charity) and other contracting authoritiesWestPoint, 501 Chester RoadMelissa O’Donnell M16 9HU ManchesterUNITED KINGDOM +44 08456040046 melissa.o’donnell@glh.co.uk