Domestic Heating Contractor of the Year
Birchcroft has invested £32,000 in a new management package system that integrates service and installation operations to ensure real-time viewing of every engineer’s appointments, progress and completion and immediately records electronic certificates.
Residents are additionally kept up to date via automatic text messages, which include the names and telephone numbers of customer care team members dealing with the call. The system has enabled the company to replace irreparable boilers within 24 hours of the first visit, as well as reducing paperwork.
The company launched its Heatshare10 programme to provide social housing providers with high-efficiency heating systems that carry a 10-year guarantee on parts and labour. Birchcroft has also gained MCS accreditation for solar installations, provides free fitting of new cookers for elderly or vulnerable residents and has achieved ISO 9001 accreditation.
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